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Mar 29, 2016

His book;
"Hug Your Haters “How to Embrace Complaints and Keep Your Customers.  The first modern book on customer service.

 

Most banks think they’re pretty good at customer service. After all, 80% of companies say they deliver superior customer service.

 

But guess what? Only 8% of their customers agree.

 

The...


Mar 22, 2016

His book;
"Hug Your Haters “How to Embrace Complaints and Keep Your Customers.  The first modern book on customer service.

 

Most banks think they’re pretty good at customer service. After all, 80% of companies say they deliver superior customer service.

 

But guess what? Only 8% of their customers agree.

 

The...


Mar 15, 2016

The powerful role of social media with @jillcastilla and @citizensedmond.  It’s all about the story and the relationships.

About Jill;

Jill Castilla led a 180-degree turnaround at Citizens Bank of Edmond and broke virtual radio silence through the power of social media. She was named “Most Admired CEOs", “Most...


Mar 1, 2016

In this episode the host John Siracusa interviews Matthew (a millennial banker) from Fire Fighter Community Credit Union  and his thoughts on our social media conference called #banksocial. 

 

You can subscribe to the podcast here via iTunes or Stitcher.  

 

Resources and Links

www.ffcommunity.com